While COVID-19 presents new challenges for us all, First’s commitment to providing our customers with a high level of service remains the same.
The following are some key points regarding how we can help minimise the impact on you.
First’s offices are now closed and our staff are working from home to ensure that we can continue to answer your calls and service your policies. Please can we ask for your patience as despite our best efforts it is likely to make handling your query more difficult – in particular, call waiting times may be longer.
There are lots of things we can do to help if you’re struggling to make your payments. We may be able to offer a payment holiday and can also look at reducing your cover if your needs have changed or look at other measures we can take to support you.
As much as possible it will be business as usual. You can continue to contact us through the usual channels and numbers found here on www.first.co.uk or in your policy documents.